Short term change to online bookings – Can we kindly ask that for holidays from November 2022 onwards, you email us your requests rather than using our online tool. The planned building work and changes to cabin numbers/sizes from that date will need to be reflected in the system and we are unable to do this in advance of the work being completed. Therefore using the tool could show availability when there isn’t and vice versa. You are still able to request holidays up until that date or to register your details if you are new to us. Normal service will be resumed from November when we can reflect the changes in the system! Thank you so much for your understanding and any questions please let us know.
If your cat has previously been a guest of the Purr Inn, yours and your cat’s details are saved in our system, so please log in using your usual email address (please check with us if you are not sure which one we have loaded), review/update your information if needed and request your booking. You can also view your existing bookings with us at any time.
If your cat is new to the Purr Inn, please log in using your usual email and the system will request you set a password. Please then add in all your information, plus your cat’s details (there’s also the option to upload your cat’s photo) along with selecting your vet, saving each section as you go, then you can request your booking. There is also the option to read and sign our terms and conditions online using your phone or tablet (terms and conditions can also be read on our website).
Once we have received your booking request, we will email your confirmation to you which will include details of how to make payment.
Please do email a copy/photo of your cat’s up to date vaccination card to us, which will be uploaded to your file (the card always needs to be brought into the cattery whenever you come too). If your cat hasn’t stayed with us before, we also like to catch up with you at the time of booking by email or phone, to learn a bit more about your cat and make sure we have everything we need.
You also have the option to use the ‘Book Now’ button on our Facebook Page or we can send you a link by email if you prefer which accesses the system in the same way.
After your personal information has been input once, there is no need to input all this again, unless you need to update something.
When requesting your booking, if you get an ‘unavailable’ message please choose the waiting list option or email us on email@example.com. We may be able to juggle timings around to squeeze you in. Kindly note that you will only be offered the waiting list option if you choose a Monday-Saturday date for arrival/departure as we are closed on Sundays. If you are on our waiting list and a place becomes available we will get in touch to check you’d still like the place.
If you have any problems with the system, or have any questions, please don’t hesitate to get in touch, and we hope you enjoy it!