TERMS AND CONDITIONS
Please read carefully before signing in our online system before requesting your booking. We reserve the right to vary these Terms and Conditions periodically.
HEALTH AND MEDICAL
Please inform us at the time of booking/arrival of any medical issues that could affect your cat’s stay, including any pre-existing or recent medical problems. We reserve the right at our discretion to refuse admission to any cat showing signs of illness, pending veterinary advice.
Vaccinations – Please note that if your cat does not meet our vaccination requirements by the time they arrive, then they will not be able to stay, and the booking will be treated as a cancellation. Your cat will only be accepted for boarding with a current vaccination certificate or full medical history from your vet. This should show the 2 start up vaccinations your cat received either as a kitten or as a restart and any following yearly boosters consistently thereafter showing that they have full vaccination against cat flu and feline enteritis. The latest booster must be within the last 12 months and the next booster due the following year. The first set of vaccines from your vet (as a kitten or a restart) will be a course of 2 injections 3 or 4 weeks apart, when your cat will be fully protected and able to board. From then boosters are required every year to keep full protection up to date.
Please note that that there must be a minimum 2 week wait after receiving the 2nd dose of the 2-injection course or an annual booster (if more than a year has passed since the last booster) before your cat can stay. This is to ensure that your cat has built up full immunity which takes around 10 days from the date the vaccine was administered. If the annual booster is given on or before the due date, there is no requirement for the 2 week wait before coming on holiday. If your cat’s booster is due whilst staying with us, it will need to be done before arrival.
We will request a copy of your cat’s vaccination card in advance if we don’t already have one on file. If we need any further information, we will need to speak with you/your vet. There is no need to bring your vaccination card with you when checking in, if we have an up to date copy on file. For any questions or concerns about timings for vaccinations please ask us.
Flea and worm treatment – Your cat must be flea and worm treated prior to their stay. This applies to both indoor and outdoor cats. If your cat is on a regular program as guided by your vet/manufacturer, please continue with your usual schedule. If your cat doesn’t have regular treatments, then please treat between 7-14 days before arrival. Any cat found to have either fleas or worms we will advise you and treat with Advantage flea or Drontal worming treatment. Costs will apply which covers the cleaning of the cabin and administering the treatment. We always recommend a vet prescribed treatment rather than an over-the-counter product as they are the most effective. If your cat is due to be treated whilst on holiday, please provide their treatment and we will treat them for you on the appropriate date.
Any cat over the age of 6 months will only be accepted for boarding if neutered/spayed.
Medication – If your cat requires medication during their stay, please provide all details in advance to make sure we are able to administer it. We will prepare a medication form using the details you provide which will be used as a control sheet during your cat’s stay and send to you in advance to ensure we have understood all requirements correctly. If we are not notified before arrival, we might not be able to give the medication required. In the event that your cat is unwilling or unable to take the medication and by proceeding with doing so could cause injury or additional stress to your cat we may not be able to administer it. Please provide enough medication for the duration of the holiday (with extra in case of delays etc). An additional fee will apply for any cats who require insulin.
In the event of illness or injury, we will make every effort to contact you or your emergency contact prior to seeking veterinary advice. However, it may be necessary to contact your vet or our vet, (Medivet, Sidcup) if it is in the best interest of your cat and we will be guided by veterinary advice. It may be necessary to discuss any past or current medical issues with your vet. Any medical fees incurred are to be reimbursed at or before collection.
BOARDING
Whilst every care and precaution is taken with every cat boarding with us, all cats and their belongings are here entirely at your own risk.
Boarding fees are charged on a daily basis including the day of arrival and departure and includes all food (with the exception of raw, veterinary or very high-end foods which we will ask you to provide), treats, bedding, litter, toys, scratch pad and heating. We stock an extensive range of wet and dry foods, please ask us for full details. We do not offer any reduction should you provide your cat’s own food.
Deposits – Deposits are due within 1 week of receiving your booking confirmation. If we have not received your deposit or heard from you after 1 week, then we will presume the booking is no longer required and it will be cancelled. Please note this deposit is non-refundable and non-transferable. Bookings are only secured once we have sent your confirmation and received your deposit.
Payment – Full payment is due and required at least 14 days in advance of boarding. Payment can be made electronically via bank transfer or stripe payment using your bank card (via the payment button on your confirmation or by logging into your account). Payments are non-refundable and non-transferable except in exceptional circumstances. If paying by cash, payment can be made at check in. All details will be provided on your booking confirmation. Please note we no longer accept cheques.
Changes or Cancellations – Changes to your booking can be made at any time up until 15 days prior to boarding with no boarding fee due. For any cancelled days 14 days or less before your holiday, the full fee will be due if not already paid, and no refunds or credits will be offered for payments made. If you are cancelling any days 15 days or more before the start date and have already made payment prior to the payment due date (14 days prior to boarding date), you will be offered a credit or a refund for any cancelled day less the deposit and any admin fee. We do not offer any refund or reduction in fees for collections made earlier than the pre-arranged date or for late arrivals. For any amendments to bookings already made, regardless of how far in advance the booking is, an amendment fee may apply please ask for details.
We are unable to accept provisional bookings.
We have a minimum boarding fee equivalent to 5 day’s stay. An additional fee will apply to bookings over the Christmas and New Year holidays.
All arrivals and departures should be made at your agreed appointment time during our usual opening hours, except in exceptional circumstances and with prior agreement.
Your cat must arrive in a secure and suitable pet travel carrier.
We are happy to groom your cat during their stay if you wish, please provide your own brush if this is a requirement. Unless otherwise advised, we will provide some toys for your cat’s entertainment. Please let us know in advance if you do not wish for your cat to be provided with toys.
It may occasionally be in your cat’s best interests to move them during their holiday to another available cabin. We will always endeavour to meet any specific cabin requests, but we cannot always guarantee that this will be possible. If you have booked for your cats to share a cabin, it may sometimes be necessary for their wellbeing or safety for us to separate them. For multiple cat families we will require your permission in advance for them to share, and also to separate if necessary.
We are required to hold an additional contact name, address and phone number for a local friend, relative or neighbour as an emergency contact or a stand in collector should you be delayed on your return and are unable to collect at the agreed time, as we can’t always guarantee we will have space available. Ensure this contact has given their consent for us to hold their details and is available to collect your cat if necessary.
In the event your cat is not collected at the agreed time/date, every effort will be made to contact you and your emergency contacts and to accommodate your cat at our cattery. Should we be unable to make contact with you for 2 weeks following the end of your cat’s stay (or sooner if we are unable to provide accommodation) we will contact your vet, local charities or shelters.
Any personal belongings left unclaimed after 2 weeks of check out date will be disposed of.
By signing our terms and conditions, you are confirming you are in agreement with all of the above. Thank you.