Terms & Conditions

Please read carefully before signing. We reserve the right to vary these Terms and Conditions periodically.

HEALTH AND MEDICAL

Please inform us at the time of booking/arrival of any medical issues that could affect your cat’s stay, including any pre-existing or recent medical problems. We reserve the right at our discretion to refuse admission to any cat showing signs of illness, pending veterinary advice.

Vaccinations – Please note that if your cat does not meet our vaccination requirements by the time they arrive, then they will not be able to stay, and the booking will be treated as a cancellation. Your cat will only be accepted for boarding with a current vaccination certificate or full medical history from your vet. This will detail the last 2 vaccinations your cat received and show that they have full vaccination against cat flu and feline enteritis, with the last injection being within the last 12 months and the next booster due the following year. The first set of vaccines from your vet (as a kitten or a restart) will be a course of 2 injections 3 or 4 weeks apart, when your cat will be fully protected. From then boosters are required every year to keep full protection up to date., Please note that that there must be a minimum 2 week wait after receiving the 2nd dose of the 2-injection course or an annual booster (if more than a year has passed since the last booster) before your cat can stay. This is to ensure that your cat has built up full immunity which takes around 10 days from the date the vaccine was administered.  If the annual booster is given on or before the due date, there is no requirement for the 2 week wait before coming on holiday. If your cat’s booster is due whilst staying with us, it will need to be done before arrival.      We will request a copy of your cat’s vaccination card in advance if we don’t already have one on file. If we need any further information, we will need to speak with you/your vet. Please bring your vaccination card with you when checking in. For any questions or concerns about timings for vaccinations please ask us.  

Flea and worm treatmentYour cat must be flea and worm treated prior to their stay. This applies to both indoor and outdoor cats. If your cat is on a regular program as guided by your vet/manufacturer, please continue with your usual schedule. If your cat doesn’t have regular treatments, then please treat between 7-14 days before arrival. Any cat found to have either fleas or worms will be treated with Advantage flea or Drontal worming treatment and costs will apply. We would always recommend a vet prescribed treatment rather than an over-the-counter product as they are the most effective. If your cat is due whilst on holiday, please provide their treatment and we will treat them for you on the appropriate date.

Any cat over the age of 6 months will only be accepted for boarding if neutered/spayed.

If your cat requires medication during their stay, please provide all details in advance to make sure we are able to administer it. If we are not notified before arrival, we might not be able to give the medication required. In the event that your cat is unwilling or unable to take the medication and by doing so could cause injury or additional stress to your cat we may not be able to administer it. Please provide enough medication for the duration of the holiday (with extra in case of delays etc). An additional fee will apply for any cats who require insulin.

In the event of illness or injury, we will make every effort to contact you or your emergency contact prior to seeking veterinary advice. However, it may be necessary to contact your vet or our vet, (Medivet, Sidcup) if it is in the best interest of your cat and we will be guided by veterinary advice. It may be necessary to discuss any past or current medical issues with your vet, Any medical fees incurred are to be reimbursed at or before collection.

BOARDING

Whilst every care and precaution is taken with every cat boarding with us, all cats and their belongings are here entirely at your own risk.

Boarding fees are charged on a daily basis including the day of arrival and departure and includes all food (with the exception of raw, veterinary or very high-end foods which we will ask you to provide), treats, bedding, litter, toys, scratch pad and heating. We stock an extensive range of wet and dry foods, please ask us for full details. We do not offer any reduction should you provide your cat’s own food.

Deposits – For stays longer than 1 month, we ask for a 10% deposit at the time of booking which we will request on the confirmation we send you. Please note this deposit is non-refundable.

Payment – Payment in full is required either in advance or at check in. Payments can be made via cash, bank transfer or stripe link. All details will be provided on your booking confirmation.

Changes or Cancellations – The agreed boarding fee will still be due in full for any cancellations/partial cancellations made within 14 days of check in. There are no fees for changes or cancellations prior to that time. We do not offer any refund or reduction in fees for collections made earlier than the pre-arranged date or for late arrivals. In the event that your cat does not have the required up to date vaccinations prior to their holiday, they will be unable to stay, and the booking will be treated as a cancellation with the agreed fee due in full. Please check dates carefully for your cat(s) vaccinations.

Provisional bookings will be held for a maximum of 5 days unless prior agreement has been made.

An additional fee will apply to bookings over the Christmas and New Year holidays.

We have a minimum boarding fee equivalent to 5 day’s stay during peak times (July/August and school holidays), and 3 days at other times.

All arrivals and departures should be made during our usual opening hours, except in exceptional circumstances and with prior agreement.

Your cat must arrive in a secure and suitable pet travel carrier.

We are happy to groom your cat during their stay, please provide your own brush if this is a requirement. We will also provide some toys for your cat’s entertainment but if you would rather we didn’t provide these, please advise us on arrival.

It may occasionally be in your cat’s best interests to move them during their holiday to another available cabin. We will always endeavour to meet any specific cabin requests, but we cannot always guarantee that this will be possible. If you have booked for your cats to share a cabin, it may sometimes be necessary for their wellbeing or safety for us to separate them.

Please provide a contact number for a local friend, relative or neighbour as an emergency contact or a stand in collector should you be delayed and are unable to collect at the agreed time, as we can’t always guarantee we will have space available.

In the event your cat is not collected at the agreed time/date, every effort will be made to contact you and your emergency contacts and to accommodate your cat at our cattery. Should we be unable to make contact with you for 2 weeks following the end of your cat’s stay (or sooner if we are unable to provide accommodation) we will contact your vet, local charities or shelters.

Any personal belongings left unclaimed after 2 weeks of check out date will be disposed of.

Thank you.